Refund policy

Returns

We have a 14-day return policy for general merchandise. However, due to strict health, safety, and hygiene regulations, we DO NOT accept returns or exchanges on any personal care goods, beauty products, or skin-contact devices (such as massage tools or body accessories). All sales on these specific items are final.

For any non-hygiene items to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you must first contact our corporate support team at info@valtrianholdings.com. Please do not send your purchase back to the manufacturer or the address on the package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for paying their own shipping costs for returning eligible items, unless the item arrived defective or damaged.

Damages and issues Please inspect your order immediately upon reception. If the item is defective, damaged in transit, or if you received the wrong item, you must contact us right away. We require clear photo or video proof of the damage or defect to quickly evaluate the issue. In such verified cases, we will gladly offer a free replacement or a full refund without requiring you to return the damaged item.

Exceptions / non-returnable items For strict health and hygiene reasons, all personal care tools, skin-contact items, and massage devices are considered non-returnable. We also do not accept returns for perishable goods, custom products, hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges For eligible items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once your claim or return is processed and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.