Shipping policy

Shipping Policy

Order Processing Time All orders are processed and dispatched from our facilities within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping time.

Shipping Rates and Delivery Estimates We currently offer shipping exclusively within the United States. Once your order is processed and dispatched, the estimated delivery time is typically 5 to 8 business days.

Please note: While we strive to ensure timely delivery, occasional delays may occur due to high volume periods, severe weather conditions, or carrier logistics out of our control. In rare cases, delivery can take up to 20 business days.

Order Tracking We believe in full transparency. Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system. You can track your order at any time by visiting the "Track Your Order" page on our website or by clicking the link in your shipping confirmation email.

Separate Shipments To ensure you receive your items as quickly as possible, your order may be fulfilled from multiple warehouse locations. If you order multiple items, they may arrive in separate packages and on different days. You will receive tracking information for each individual package.

Incorrect Shipping Addresses It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package. Please double-check your address before completing your order.

Missing or Lost Packages If your tracking information shows that your package was delivered, but you cannot find it, please check with neighbors and your local post office. If you still cannot locate your package after 48 hours from the "delivered" status, please contact us immediately so we can assist you in investigating the issue.

Damaged Packages in Transit While we take every precaution to ensure your order arrives safely, packages can occasionally be damaged during transit. If your package arrives damaged, you must take clear photos of the damaged shipping box and the item inside immediately upon delivery. Contact us within 48 hours with these photos. Your claim will be reviewed by our team, and we will evaluate the situation to determine the appropriate resolution.

Contact Information If you have any further questions regarding your shipping or tracking, please do not hesitate to contact our support team at info@valtrianholdings.com.